CRISTIAN DORELIS
Montevideo,MO
Summary
As a results-oriented sales professional with extensive support experience, I consistently surpass revenue targets in competitive markets by utilizing a strategic, customer-focused approach. I excel at fostering and sustaining lasting client relationships while effectively introducing innovative products to both established and emerging markets. My methodical sales approach enables me to identify key decision-makers and successfully navigate complex business environments. With exceptional interpersonal skills and a strong problem-solving mindset, I am adept at delivering tailored solutions that exceed client expectations. My background in support roles enhances my ability to understand customer needs deeply and address their concerns promptly, further contributing to client satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Lending Specialist
World Business Lenders, LLC
08.2024 - Current
- Collaborated closely with brokers to provide working capital solutions to eligible businesses, utilizing a consultative approach that resulted in a 10% increase in funding approvals for expansion and growth
- Contributed to a strong management team at WBL, leveraging extensive experience in the financial services industry to develop tailored financial products that meet the unique needs of small businesses
- Engaged with seasoned entrepreneurs to implement best practices in launching, financing, and scaling successful small businesses, enhancing our support network and increasing client satisfaction ratings by 20%
Support POS Manager
Revolut Bank
08.2022 - 10.2024
- Led a team to resolve customer issues quickly and effectively, implementing a tiered response system that improved response times by 35% and increased first-contact resolution rates through targeted training and streamlined escalation protocols
- Prioritized product features based on customer and stakeholder feedback, utilizing a scoring system to align development efforts with high-impact needs
- This approach enhanced product satisfaction scores by 40% and reduced the time-to-market for critical updates
Sales Executive
Revolut Bank
01.2021 - 08.2022
- Led sales efforts for POS systems, conducting impactful demos and nurturing client relationships that resulted in a 50% increase in client acquisition across key regions
- Identified customer needs, presented tailored proposals, and successfully negotiated contracts, achieving a 60% growth in contract value year-over-year
- Consistently exceeded sales targets by 40% while providing valuable industry insights that positioned the product as a top choice, leading to a 70% increase in client retention and repeat business
Sales Executive
Nobly POS
01.2019 - 01.2021
- Managed sales for POS systems in the UK and USA, surpassing sales targets by 30% through targeted prospecting and personalized customer engagement
- Built and maintained client relationships, identifying customer needs and closing sales that led to a 25% increase in repeat business and a 40% growth in client referrals
- Regularly met and exceeded sales quotas by delivering tailored product presentations that highlighted value and addressed client-specific challenges, contributing to a 20% overall revenue growth in key accounts
Customer Service Representative
Amazon.com
01.2016 - 01.2019
- Handled customer inquiries and resolved issues efficiently, achieving a 95% satisfaction rate by employing a solutions-driven approach that minimized wait times and maximized resolution quality
- Provided detailed product guidance and escalated complex issues as necessary, reducing case resolution times by 30% through effective troubleshooting and timely hand-offs
- Maintained accurate records of customer interactions and consistently met performance targets, contributing to a 20% improvement in team productivity by ensuring reliable data tracking and follow-up
Market Analyst
Empire Option
01.2015 - 01.2016
- Conducted market research and analysis to recommend high-potential investment opportunities, leading to a 25% increase in portfolio growth by identifying emerging market trends and undervalued assets
- Utilized fundamental and technical analysis to evaluate securities, successfully enhancing portfolio returns through well-timed investments based on thorough financial assessment and market indicators
- Monitored macroeconomic factors impacting the markets, enabling proactive investment adjustments that minimized risk exposure and optimized returns amidst economic shifts
Mortgage Broker
Ocwen Bank Financial SRL
01.2013 - 01.2015
- Assisted clients in securing financing for real estate transactions, achieving a high approval rate by thoroughly understanding client needs and aligning them with optimal financial solutions
- Evaluated client financials and matched them with appropriate mortgage products, such as FHA, VA, and USDA loans
- Successfully secured funding for 85% of applications by leveraging strong product knowledge and precise evaluations
- Guided clients on mortgage types, including fixed-rate and adjustable-rate options, resulting in a 20% increase in client satisfaction scores by ensuring clients understood their choices and felt confident in their selections
Sales Manager
Darko Lighting S.A.
01.2011 - 01.2013
- Managed a team of 10 sales representatives, establishing clear, measurable sales goals aligned with company objectives
- Implemented targeted coaching and feedback sessions to boost team performance and accountability
- Set and monitor sales goals, using performance metrics to identify growth opportunities, optimize sales processes, and ensure alignment with overall company strategy
- Supervised the showroom, fostering a customer-centric environment and implementing promotional strategies to drive engagement, which led to a consistent increase in sales target achievement
Education
Additional Training - Training Teachers Course (TTC)
International House
01.2016
University - Communications and Media Studies
NYU
New York01.2014
High School -
Long Island City H.S.
Queens, NY01.2008
Skills
- Excel Intermittent
- Power point
- Google sheet
- Salesforce
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Leadership skills
- Excellent Communication
- HubSpot
- Jira
Languages
English
Proficient
C2
Spanish
Proficient
C2
Ci
47165695
Additionalinformation - Validpassport
Italian
Timeline
Lending Specialist
World Business Lenders, LLC
08.2024 - Current
Support POS Manager
Revolut Bank
08.2022 - 10.2024
Sales Executive
Revolut Bank
01.2021 - 08.2022
Sales Executive
Nobly POS
01.2019 - 01.2021
Customer Service Representative
Amazon.com
01.2016 - 01.2019
Market Analyst
Empire Option
01.2015 - 01.2016
Mortgage Broker
Ocwen Bank Financial SRL
01.2013 - 01.2015
Sales Manager
Darko Lighting S.A.
01.2011 - 01.2013
High School -
Long Island City H.S.
Additional Training - Training Teachers Course (TTC)
International House
University - Communications and Media Studies
NYU
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