Overview
Work History
Education
Skills
Timeline
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Nicolas Rodriguez

Nicolas Rodriguez

Centro

Overview

13
13
years of professional experience

Work History

Sr. Travel Advisor

Internova
Montevideo
03.2023 - Current
  • Provided expert advice to customers on travel options, such as flight times and connections, transportation methods, and accommodation choices.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Prepared invoices and receipts after confirming successful completion of each booking process.

Travel Consultant

Traveltino
Aguada
02.2018 - 11.2021
  • Prepared itineraries to deliver travel arrangements to clients.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Travel Consultant

Travelgenio
Zonamerica
07.2017 - 02.2018
  • Provided top quality control to eliminate downtime and maximize revenue.
  • Coordinated itineraries and appointments to improve office operations.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Searched and confirmed travel reservations for customers.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.

Team Manager

Amazon
Aguada
06.2012 - 01.2016
  • Delegated work assignments and prioritized tasks.
  • Solved problems, handled escalated issues and mitigated risks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supervised and monitored team productivity by observing daily activities.
  • Initiated training sessions and coached employees to develop effective staff.
  • Coordinated and encouraged professional development among direct reports.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.

Customer Service Representative

Telecom Networks
Centro
01.2011 - 06.2012
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to resolve service and billing issues.

Education

Carteret Columbus School
1 Carteret Ave, Carteret, NJ 07008, United States

Carteret Middle School
300 Carteret Ave, Carteret, NJ 07008, US

Liceo 62
Montevideo

Skills

  • Analytical, investigative and interpretation capacity: My background guarantees comfort in handling complex transactions and situations either with the client and/or hierarchy
  • Communication and customer relationship skills:
    My background has required constant contact with the client, which exemplifies my fluency in interpersonal relationships
  • Leadership and teamwork skills:
    In my professional career I have led teams of more than people, obtaining good results

Languages:

  • English
  • Spanish

Certifications:

  • GDS Certificate of professional aptitude by Sabre
  • Lead First Supervisor Certification by Amazon
  • A Champion Six Sigma certification

Timeline

Sr. Travel Advisor

Internova
03.2023 - Current

Travel Consultant

Traveltino
02.2018 - 11.2021

Travel Consultant

Travelgenio
07.2017 - 02.2018

Team Manager

Amazon
06.2012 - 01.2016

Customer Service Representative

Telecom Networks
01.2011 - 06.2012

Carteret Columbus School

Carteret Middle School

Liceo 62

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Nicolas Rodriguez