Store Manager
Torrid
03.2015 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Boosted overall store sales through customer service and product knowledge.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage inventory control, cash control, and store opening and closing procedures.
- Communicate company expectation goals, utilize the metric reporting system to coach and identify improvement issues.
- Manage store employees successfully in fast-paced environment through proactive communication and positive relationships with clientele.
- Execute monthly store sets, store replenishment promotional and markdown changes
- Process ship from store orders, receive ship to store (STS) and buy online ship to store (BOPIS)orders.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
