Oscar Filizzola
Coral Springs
Summary
Proven Technical Support Representative at Acteon, adept in hardware diagnostics and user support, efficiently managed high call volumes and complex technical issues, enhancing system functionality and customer satisfaction. Expert in translating technical jargon for non-technical users, demonstrated a significant improvement in issue resolution times.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Patterson
New Jersey
06.2022 - 07.2024
- Managed high levels of call flow and responded to Type technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Responded promptly to incoming sales leads and requests for technical support.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Customer Sales and Service Expert
Sport Radar
Montevideo
08.2017 - 09.2021
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Education
Associate Of Applied Business - Business
Broward Community College
Broward CountyHigh School Equivalent - Basic Subjects
Coral Springs High School
Coral Springs 09.2000
Skills
- Performance Testing
- Hardware diagnostics
- Network diagnostics
- User Support
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Technical Support Representative
Patterson
06.2022 - 07.2024
Customer Sales and Service Expert
Sport Radar
08.2017 - 09.2021
Associate Of Applied Business - Business
Broward Community College
High School Equivalent - Basic Subjects
Coral Springs High School