PAULA THOMPSON
HOUSE MAN
Bellwood,IL
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Housekeeper/LEAD HOUSEMAN
HYATT REGENCY
09.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Janitorial Lead
DAVES MOLDING
03.2016 - 11.2018
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
- Established and enforced safety protocols and guidelines for staff.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
EVS Lead/Housekeeper
Rush Oak Park Hospital
05.2013 - 08.2017
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Covered extra shifts during employee absences.
- Conducted one-on-one meetings with direct reports and solicited feedback from employees.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Reported vandalism or other damage to property to supervisor.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
EVS Housekeeper
Gottlieb Memorial Hospital
05.2010 - 02.2012
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed waste paper and other trash from premises to designated area.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned elevators, glass, and planters in public areas.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Operated electronic backpack vacuums and floor sweepers.
- Documented and reported necessary facility and building repairs observed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
EVS Housekeeper
West Suburban Hospital
03.2006 - 12.2008
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned elevators, glass, and planters in public areas.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
EVS Housekeeper
TFM
06.1996 - 06.2004
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned elevators, glass, and planters in public areas.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Documented and reported necessary facility and building repairs observed.
Janitorial Cleaner
Blue Chip Builders
01.1994 - 05.2001
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
Commercial Janitorial Cleaner
AMB
02.1992 - 01.1993
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Maintained clean, neat, and professional entrances.
- Handled equipment, chemicals, and materials properly and with caution.
- Kept building entryway glass clean and polished for professional presentation.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Education
High School Diploma -
MANLEY HIGH
2935 NORTH SACRAMENTO06.1995
Skills
- Residential Cleaning
- Infection Control
- Supply Inventory Management
- Guest Relations
- Laundry Management
- Window Cleaning
- Restroom Detailing
- Cleaning Techniques
- Customer Service
- Ordering Cleaning Supplies
- Physically Strong
- Quality Assurance
- Customer-Oriented
- Vacuuming and Sweeping
- Mopping and Sweeping
- Folding Clean Laundry
- Hospitality Background
- Quality Assurance Controls
- Complex Problem-Solving
- Teamwork
- Cleaning Bathrooms
- Customer Service-Focused
- Tile and Grout Care
- Hazardous Chemical Training
- Care of Fine Art
- Resident Support
- Interior and Exterior Cleaning
- Chemical Handling
- Vacuuming
- Ceiling Fans
- Exceptional Communicator
- Cleaning and Organizing Abilities
- Excellent Oral and Written Communication
- Floor Scrubber Machines
- Health and Safety Compliance
- Housekeeping
- Sorting and Washing Laundry
- Dusting Furniture
Accomplishments
DAYCARE LIC
SECUIRTY GUARD LIC
Certification
DAYCARE LIC
SECURITY GUARD LIC
Timeline
Housekeeper/LEAD HOUSEMAN
HYATT REGENCY
09.2019 - Current
Janitorial Lead
DAVES MOLDING
03.2016 - 11.2018
EVS Lead/Housekeeper
Rush Oak Park Hospital
05.2013 - 08.2017
EVS Housekeeper
Gottlieb Memorial Hospital
05.2010 - 02.2012
EVS Housekeeper
West Suburban Hospital
03.2006 - 12.2008
EVS Housekeeper
TFM
06.1996 - 06.2004
Janitorial Cleaner
Blue Chip Builders
01.1994 - 05.2001
Commercial Janitorial Cleaner
AMB
02.1992 - 01.1993
High School Diploma -
MANLEY HIGH
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