Petra Andersson
Summary
A Bitcoiner and freedom maximalist, passionate about building Bitcoin communities and circular economies. With a background in customer success and technical support, an extensive ability to use problem-solving and communication skills to efficiently solve customer inquiries.
Overview
11
11
years of professional experience
Work History
Technical support agent
Worldline
11.2021 - 02.2024
- Full-time work as a technical support agent within payment solutions
- Handle complex support cases via email, phone and live chat
- Troubleshoot and analysis of logs
- Follow-up on customer feedback
- Organization of incoming support tickets
- Use customer service software - Groove etc
- Build trust with customers and provide excellent customer service
Translator
DigitalTolk
07.2020 - 01.2024
- Freelance work for a translation agency
- Finished a course in translation
- Translations from English to Swedish and vice versa, of all types of documents
Translator and marketer
Svadia
03.2021 - 11.2021
- Part-time work for a start-up company selling handicrafts
- Translation from English to Swedish
- SEO
- Write content for social media
- Copywriting
Project Manager / Seller
Levante Homes
02.2018 - 02.2019
- Part-time work for a Spanish real estate company
- Contact Swedish real estate companies for cooperation
- Arrange exhibitions and participate in fairs in Sweden and Spain
- Follow up through the sales process
- Work towards sales targets and constantly expand customer network
Shift Manager
Solvasa Hotel
09.2012 - 08.2014
- Full-time work at a hotel restaurant
- Responsible for the service, cash register as well as opening and closing the restaurant
Education
Master's program - Information Security
Stockholm University
09.2021
Bachelor's degree - Political Science, specialization in Peace and Conflict
Uppsala University
01.2020
Development studies -
University of Oslo and Akershus
06.2016
Skills
- Community building
- Onboarding merchants to Bitcoin
- Coordinating and organizing
- Ticket management
- Leadership skills
- System Administration
- Technical Troubleshooting
- Problem-solving abilities
- Friendly and Patient
Languages
Swedish
Proficient
C2
English
Proficient
C2
Spanish
Advanced
C1
Timeline
Technical support agent
Worldline
11.2021 - 02.2024
Translator and marketer
Svadia
03.2021 - 11.2021
Translator
DigitalTolk
07.2020 - 01.2024
Project Manager / Seller
Levante Homes
02.2018 - 02.2019
Shift Manager
Solvasa Hotel
09.2012 - 08.2014
Bachelor's degree - Political Science, specialization in Peace and Conflict
Uppsala University
Development studies -
University of Oslo and Akershus
Master's program - Information Security
Stockholm University
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