Roxana Beatriz Carbajal Cabrera
Colonia del Sacramento
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities; and enthusiastic tour guide with passion for cultivating unforgettable travel experiences.
Committed to maintaining professional relationships to increase profitability and drive business results.
Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Tour Guide
Colonia Express
09.2022 - Current
- Built personal relationships with guests to promote positive experiences.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Stewardess (Catering) - Buque Patricia Olivia
Los Cipreses S.A (Buquebus)
12.2005 - 11.2019
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.
Customer Service
Grandes Tiendas Montevideo
09.1999 - 09.2004
- Ensured timely delivery of requested materials, improving overall customer service quality.
- Upheld high standards for customer service and led by example.
- Delivered exceptional customer service, resolving any issues promptly and professionally.
- Welcomed and greeted guests and delivered outstanding customer service.
Tour Guide
Buquebus
09.1994 - 12.1999
- Built personal relationships with guests to promote positive experiences.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Education
Hotel Management (Front Office & Housekeeping) -
Instituto Municipal De Hotelería Y Gastronomía
11.2024
High School - Administration - 1st Year Completed
Escuela Técnica Liceo Juan Luis Perrou
Skills
- Public Speaking
- Presentation Skills
- Creative solutions
- Hospitality services
- Customer Service
- Problem-solving abilities
- Active Listening
Languages
Spanish
Native language
English
Intermediate
B1
Portuguese
Intermediate
B1
Certification
- Certified Tour Guide (Ministerio de Turismo e Intendencia Municipal de Colonia)
References
- Soledad Lopéz, 099 343 780
- Daniela Blanco, 099 184 940 montevideo
- Horacio Bonaglia, 4522 2140
Timeline
Tour Guide
Colonia Express
09.2022 - Current
Stewardess (Catering) - Buque Patricia Olivia
Los Cipreses S.A (Buquebus)
12.2005 - 11.2019
Customer Service
Grandes Tiendas Montevideo
09.1999 - 09.2004
Tour Guide
Buquebus
09.1994 - 12.1999
Hotel Management (Front Office & Housekeeping) -
Instituto Municipal De Hotelería Y Gastronomía
High School - Administration - 1st Year Completed
Escuela Técnica Liceo Juan Luis Perrou
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