Sabine Theiss
Montevideo,Uruguay
Summary
Management professional bringing combined technological and customer-oriented background from the tourism industry, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Product Development Manager
South American Tours Uruguay
Montevideo, Uruguay
08.2023
- Support the CEO and the Marketing department with ongoing projects assigned by them, as well as acting as the liaison between international customers and the Product teams of the 7 offices in South America
- Sharing knowledge between the 7 offices and teams and different departments, providing coaching and support, solving problems and complaints, through regular meetings and training
- Work out new and sustainable products together with the Product teams of the 7 offices, fostering creativity and innovation
- Streamline and unify processes on a company-level in cooperation with the different offices and General Management
- Update and correct the internal CRM system with descriptions, mostly in German, assist with German translations and system issues when required
- Be a trusted advisor for all employees of the company regarding company standards and guidelines, such as offer layout issues, quotes, German translations, offer creation, key account clients and customer relations
- Perform periodic training and onboarding (new or existing employees) in coordination with the General Management and input from different departments, solving detected problems, improving quality and customer care levels at company level
- Confect (consolidate) special / complex multi-country offers for key account clients (VIP or special potential clients) delegated from the Marketing department in German and English
- Attend trade shows on behalf of the company to acquire new clients as required.
Manager Uruguay Incoming – Account Manager
South American Tours Uruguay
Montevideo, Uruguay
09.2019 - 07.2023
- Supplier and clients’ relations by email, phone, video calls and personal meetings in English, German and Spanish
- Preparation of important offers (key account clients), Sales Forecast, Sales Manuals and Power Point presentations in English and German
- Assuring client retention through client satisfaction, accomplished by timely delivery of quotes and offers with attractive design, always considering client requirements
- Complaint and problem management, including solving emergencies on the spot
- Contract revision and definition, definition of administrative costing of the department
- Management of the department, distribution of responsibilities, supervision, and motivation of the team
- Coordination and cooperation with other departments and offices regarding client offers and requirements
- Assisting the department staff with system-related issues (service and rate input into internal CRM, invoicing issues, technical issues)
- Assisted with definition of Marketing plan, website design and set up for local tourism project, project ongoing from 10/2020 to 10/2022
- Staff recruiting / conducting job interviews and dismissal of staff, yearly evaluation of the department staff.
Booking Agent / Customer service
Flixhotels GmbH
Hamburg, Germany
01.2018 - 02.2022
- Customer advice (end clients) by email in German, English, Spanish and French
- Control, implementation, and management of reservations in internal booking system and by email
- Solving emergencies per Skype calls and Whatsapp
- Resolving complaints
- Public relations management
- Translations into English, German, Spanish, French and Portuguese.
Account Executive
South American Tours Uruguay
Montevideo, Uruguay
07.2012 - 09.2019
- Preparation and confection of travel itineraries in South America for B2B (agency) clients in German and English
- Customer advice in Spanish, English and German by phone and email
- Entry, registration, management, and invoicing of bookings
- Translation into German and English
- Resolving complaints.
Booking Agent / Customer service
Idinmar S.A.
Montevideo / Navelar GmbH, Hamburg, Germany
12.2008 - 07.2012
- Customer advice to end clients by telephone and email in German, English, Spanish and French
- Control, implementation, and management of reservations
- Solving emergencies over email or phone
- Entering of reservations into internal Data base and invoicing system (Microsoft Access).
Education
Bachelor of Science - Information Technology
Universidad De La Empresa
true03-2023
Full Stack Development - Computer Programming
Escuela De Tecnología De La Información A
Montevideo, Uruguay03.2022
Project Management - Project Management
Brainnest
Bremen, Germany09-2021
Technical in Business Administration - Business Administration and Management
Instituto Universitario BIOS
Montevideo, Uruguay11.2011
Technical in Hotel Management - Hotel Management
Instituto Municipal De Hotelería Y Gastronomía
Colonia Del Sacramento, Uruguay11.2008
High School Diploma -
Fritz-Reuter Gymnasium
Dannenberg, Germany07.2005
Skills
- HTML
- CSS
- JavaScript
- Bootstrap / React Bootstrap
- ReactJS
- NodeJS
- Express
- MySQL
- MongoDB
- C/C
- Adaptability
- Communication
- Conflict resolution
- Emotional intelligence
- Fast learner
- Dependability
- Organization
- Operational efficiency
- Teamwork
- Time management
- Positive attitude
- Stress tolerance
- Taking responsibility
Personal Information
Place of Birth: Lüneburg, Germany
Hobbies and Interests
Travel, technology, web design, languages, volleyball, music, reading
Accomplishments
- Earned leadership roles with increased responsibility in the same company twice
- Awarded special prize for achieved Sales in 2022
Certification
- International certificate of Proficiency in English (level C2)
- Certificate of French at level B2
- Certificate of Public Relations
- WordPress, website management
- Microsoft Office Advanced – Windows Operator
- Accounting systems Memory
Languages
German
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Portuguese
Elementary (A2)
A2
References
Available upon request
Timeline
Product Development Manager
South American Tours Uruguay
08.2023
Manager Uruguay Incoming – Account Manager
South American Tours Uruguay
09.2019 - 07.2023
Booking Agent / Customer service
Flixhotels GmbH
01.2018 - 02.2022
Account Executive
South American Tours Uruguay
07.2012 - 09.2019
Booking Agent / Customer service
Idinmar S.A.
12.2008 - 07.2012
Bachelor of Science - Information Technology
Universidad De La Empresa
Full Stack Development - Computer Programming
Escuela De Tecnología De La Información A
Project Management - Project Management
Brainnest
Technical in Business Administration - Business Administration and Management
Instituto Universitario BIOS
Technical in Hotel Management - Hotel Management
Instituto Municipal De Hotelería Y Gastronomía
High School Diploma -
Fritz-Reuter Gymnasium
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