Santiago Ferri Repetto
Montevideo,MO
Summary
Senior IT Support engineer with 5 years of experience in corporate roles. I started as a field support agent, then moved on to new challenges taking on larger jobs. Today as a seasoned veteran in technical support, I'm always looking for interesting proposals that will help my career grow and provide value to the environment where I'm in, be that by sharing my experience with colleagues or looking to optimize existing workflows. I actively look for flaws in otherwise functioning environments, there's always something to work on!
Overview
6
6
years of professional experience
Work History
Senior Technical Support Engineer
Netwrix Corporation
Montevideo
10.2022 - Current
- Executed advanced application troubleshooting for large-scale data collection software, streamlining permission handling for application crawling in sources including Windows Server shares, SharePoint on-premises and online, Exchange on-premises and online, Dropbox, and Box.
- Replication troubleshooting in clusters.
- Configured DNS settings for multiple clients to reserve accurate IP addresses for servers.
Assisted in application troubleshooting across various environments involving IP address misconfigurations. - Administered SQL management studio for database creation, permission management, query execution, backup processes, restoration tasks, and repair operations.
- Advanced knowledge of Azure AD enterprise application setup and permission delegation.
- Configured domain-level Group Policy Objects for Netwrix Password Policy Enforcer.
Troubleshot replication issues to ensure effective password policy propagation.
Advised clients on password compliance tailored to specific environment requirements.
Enhanced security by implementing robust password policies across diverse client systems. - Knowledge of IIS server administration, web interface error troubleshooting, and bindings for SSL certificates
- 3 years of experience handling tickets in Salesforce.
- Conducted environmental testing in virtual labs for effective troubleshooting and error replication.
Tier 1 Support Engineer
Coppola & Garcia
Montevideo
10.2021 - 03.2023
- Corporate laptop repair, including diagnostics with in-depth knowledge of machine error codes, data backup, and recovery.
- Microsoft O365 troubleshooting.
- Managed user permission assignments and administration within Microsoft AD
- Stock handling for computer components and peripherals.
- Autodesk application troubleshooting and web portal license administration (AutoCAD, Revit, Inventor, Civil 3D, etc.).
- Server installation and configuration in datacenter, including windows server 2019 installation and replication setup.
- Experience with on premises Microsoft SCCM 2012 ticket system.
Tier 2 Support Engineer
Coppola & Garcia
Montevideo
03.2022 - 10.2022
- SharePoint online site administration, permission delegation, user control, and data access.
- Microsoft Azure User administration.
- Windows Server AD administration, permission delegation, user control and data access. I lead a project to slowly rebuild the AD structure to minimize the time taken to assign policies and create user accounts.
- Windows server maintenance, updates and repairs.
- Helped maintain and administer Failover Cluster and HyperV VMs as they were created and implemented into the environment.
- Administered Microsoft SCCM 2012 for efficient application deployment and updates.
Configured PXE boot to reduce user downtime when provisioning new workstations.
Tailored GPO policies to ensure seamless application installation per departmental needs.
Conducted application auditing to maintain compliance and optimize performance.
Configured Windows Update settings to enhance system security and reliability.
Facilitated app propagation through GPO, ensuring timely updates across systems. - Facilitated training for new tier 1 personnel in computer repair and Windows server AD functionality.
- Facilitated live application troubleshooting by engaging support teams including Microsoft and Autodesk.
Tier 1 Field support
Micromatica.net
Montevideo
10.2019 - 01.2021
- Basic PC troubleshooting, maintenance, building and cabling.
- Windows OS troubleshooting.
- Field support: Access Point Installation, Server maintenance, Network rack installation, cabling and organization (including patch panel preparation and switch connection).
- Physically went to clients in other states for face to face technical support regarding many different issues previously mentioned.
Education
High School Diploma -
Instituto Tecnólogico Superior "Arias - Balparda"
Montevideo11.2019
Diplômé - having completed primary studies in french
École St.Jean-Baptiste
Châteauguay05.2012
Skills
- Team player
- Effective multi-tasking
- Quick adaptability
- Pressure resilience
Work & personal references
- Emiliano Krainuk | Senior Technical Support Engineer @ Netwrix | +598 99 290 753
- Dan Orr | Senior Technical Support Engineer @ Netwrix | Dan.jere.orr@gmail.com
- Nathan Wynd | Senior T2 Technical Support Engineer @ Netwrix | nathanwynd@gmail.com
- Patricio Porcal | Servicedesk Technical Team Lead @ TCS | +598 91 934 578
Hobbies and Interests
- Exercise
- Roller blading
- Movies
- Anime
- Long walks
Personal Information
Date of Birth: 11/19/99
Affiliations
- I've participated in volunteer work and am actively looking to join any initiatives that could help the communities I'm a part of.
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Senior Technical Support Engineer
Netwrix Corporation
10.2022 - Current
Tier 2 Support Engineer
Coppola & Garcia
03.2022 - 10.2022
Tier 1 Support Engineer
Coppola & Garcia
10.2021 - 03.2023
Tier 1 Field support
Micromatica.net
10.2019 - 01.2021
High School Diploma -
Instituto Tecnólogico Superior "Arias - Balparda"
Diplômé - having completed primary studies in french
École St.Jean-Baptiste
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