SANTIAGO LAMBERT
Solymar, Canelones
Summary
I am capable of assuming responsibilities and making decisions with solvency. I have very good communication skills and Customer service experience. I am looking to develop my skills in a more professional matter. I consider myself a person who strives at all times to guarantee the satisfaction of my clients and consumers. I can easily work both as a team and as an independent employee, according to the needs that arise. It is no problem for me to carry out several activities simultaneously. I am looking for the opportunity to demonstrate my value within a company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Tienda Inglesa SA
04.2021 - 05.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
High School Diploma -
Liceo Solymar 1
Solymar, Canelones.12.2019
High School Diploma -
Liceo Cooperativo Aleph
Solymar, Canelones12.2016
Skills
- Customer Relations
- Retail Sales Customer Service
- Microsoft Word
- Account Management
- Microsoft PowerPoint
- Staff Training
- Microsoft Excel
- Active Listening
- Money Handling Abilities
- Conflict Resolution
- Customer Service
- Call Center Operations
Certification
Administration and Customer service.
- Ministerio de Educación y Cultura.
- Fundación Telefónica Movistar.
Office Básico.
- Ministerio de Educación y Cultura.
- Fundación Telefónica Movistar
Timeline
Customer Service Representative
Alorica
05.2023 - Current
Customer Service Representative
Tienda Inglesa SA
04.2021 - 05.2023
High School Diploma -
Liceo Solymar 1
High School Diploma -
Liceo Cooperativo Aleph
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