Sebastián Jorge Ferreira

• Effectively dealing with customer inquiries and complaints regarding flights delays and cancellations, through phone and email

• Promptly resolving service and payment issues for bookings

• Assisting customers with booking and services enquiries

• Efficiently managed transactions with customers using cash registers
• Scanned goods and ensured pricing is accurate
• Collected payments and managed returns and refunds, whether in cash or credit
• Effectively tracked transactions on balance sheets and reported any discrepancies
• Resolved customer complaints by guiding them and providing relevant information

• Enforced inventory controls by collecting stock location and printing requests
• Effectively reported on inventory and orders statuses
• Prepared orders by processing requests and supply orders
• Collected payments and managed returns and refunds, whether in cash or credit
• Resolved customer complaints and provided relevant information

• Communicated with customers through various channels (phone, email and chat) promptly and efficiently
• Ensured customer satisfaction by providing professional customer support
• Acknowledged and resolved customer complaints by investigating the issue and contacting couriers when necessary

• Increased customer satisfaction by providing information and troubleshooting advice to rectify telephone and internet service downtimes
• Produced incremental sales by providing timely information about promotions, plans and benefits
• Resolved service and payment issues for commercial customers, with minimal escalation

• Ensured high levels of customer satisfaction through excellent sales service
• Accurately described product features
• Maintained a fully stocked, organized and clean store
• Was actively involved in the receiving of new shipments.