Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Steven Cherry

Paralegal
Venus,TX

Summary

Hello and please allow me to introduce myself. My name is Steven Cherry and I am a committed job seeker who is looking forward to accommodate this company with consistent and organized practices. Through a culmination of work and life experiences one of my stronger attributes consists of persevering under and through highly pressurized situations. In addition, I am adaptable to new situations and challenges that may arise in order to enhance productivity.

I personally pride myself on the quality of my work-performance, as it is an extension of my character. As such, I deem myself as an asset to any given company that desires to enhance productivity by inviting a self-stater and visionary onto their team.

Overview

15
15
years of professional experience

Work History

Paralegal Intern

Tellez Law Group
San Antonio, TX
02.2014 - 02.2015
  • Attended hearings, depositions, mediations, and other proceedings with attorney.
  • Drafted court documents
  • Utilized software (e.g. needles, Microsoft Word and Excel).
  • Performed intakes with prospective clients that involved and incorporated a particular professional temperament.
  • Created and maintained files.
  • Maintained attorney calendar.
  • Mediated between firm clients and additional service providers in order to establish appointments

Full Time Student

Brown-Mackie College
San Antonio, TX
10.2011 - 10.2013
  • Prepared reports, presentations and legal writings using Microsoft Word and PowerPoint.
  • Attended courses to attain subject mastery and formal recognition.
  • Wrote and submitted reports on legal matters in tandem with their constitutional validity

Customer Service Representative

Calling Solutions, Inc.
San Antonio, TX
03.2007 - 03.2008
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Pioneered with the Verizon (FIOS) endeavor that required a versatile aptitude to simultaneously facilitate customer concerns and market additional features to existing service.

Marketing Representative

West Teleservices
Universal City, TX
01.2000 - 01.2004
  • Tasked with engaging customers for reputable clients (e.g. Citibank,Discover & AT&T) to promote benefits deserved as a valued customer.
  • Proficient in handling the stress of high-call volumes with professional composure.

Customer Service Representative

West Teleservices
San Antonio, TX

Education

Associate of Arts - Paralegal Studies

Brown-Mackie College
San Antonio, TX
01-2014

Skills

  • Document Preparation
  • Legal Research
  • Operations Support
  • Project Support
  • Team Collaboration
  • Client Relationships
  • Analytics
  • Billing and Coding
  • Database Searching
  • Legal Correspondence
  • Document Management
  • Critical Thinking
  • Calendar Management
  • Correspondence and Legal Forms
  • Legal Terminology
  • Filing System Organization
  • Relationship Building
  • Decision-Making
  • Customer Service
  • Case File Management
  • Fluent in [Language]
  • Workload Management
  • Legal Research Skills
  • Understands Confidentiality
  • Client Support
  • Appointment Scheduling
  • Flexible Schedule
  • Good Judgment and Decision Making
  • Exceptional Writer
  • Proofreading
  • Document Editing

Timeline

Paralegal Intern

Tellez Law Group
02.2014 - 02.2015

Full Time Student

Brown-Mackie College
10.2011 - 10.2013

Customer Service Representative

Calling Solutions, Inc.
03.2007 - 03.2008

Marketing Representative

West Teleservices
01.2000 - 01.2004

Customer Service Representative

West Teleservices

Associate of Arts - Paralegal Studies

Brown-Mackie College

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