Tomas rivero

Tecnico 1a Sonda

SONDA

Montevideo

03.2023 - 08.2024

Rapida respuesta to customer inquiries via email or telephone calls.
Validacion network connections for proper functionality and speed optimization.
Solucion network connectivity issues for both wired and wireless connections.
Configured, maintained, and monitored computer systems for optimal performance.
Brindar remote assistance to end-users when needed.
Creacion de user accounts in Active Directory while maintaining proper security protocols.
Brindar technical support to customers by troubleshooting and resolving hardware and software issues.
Monitor ticketing system queues for incoming requests from customers.
Manejo de Installed and tested operating systems, applications, updates, patches, and service packs.
Solucion de complex technical problems through root cause analysis techniques.
Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Asistencia users with password resets and account lockout resolutions.
Asistencia customers with troubleshooting software and hardware issues.
Capacitacion end-users and internal staff on new technologies and system updates.
Enhanced system security measures to protect against unauthorized access and data breaches.
Respuesta to customer queries via email, messaging systems and support ticket platforms.
Manejo de Configured network security groups, service endpoints, application gateways, firewalls to ensure secure access from outside networks into the cloud infrastructure.
Asistencia en Microsoft Office solutions for clients utilizing SharePoint, Excel, and Access.
Configuracion and maintained Active Directory services, including user accounts and group policies.
Resolucion de complex technical issues related to network connectivity or application functionality.
Validar software applications for compatibility with various versions of Windows operating systems.
Asistencia clients with the deployment of Microsoft Exchange Server for email management.
Instalacion de patches, hotfixes, service packs in order to maintain optimal performance of client systems.
Se brinda remote assistance to end-users when needed.
Analyzed system logs for potential problems or errors related to system performance or security threats.
Asistencia customers with troubleshooting software and hardware issues.
Respuesta to customer queries via email, messaging systems and support ticket platforms.
Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Conducted regular system maintenance and software updates to ensure operational efficiency.
Provided real-time support via phone, email, and chat to address customer technical concerns.