Victoria Castrillon

- Collaborated with cross-functional teams to develop innovative solutions for complex challenges, driving continuous improvement efforts.

- Responsible for recording daily deposit information and cash application to apply towards open accounts receivable in the travel back office system (Trams)

- Monitors, audits and checks all documents, especially client deposits and applying invoices for accounts receivable to ensure required information is received and entered into the accounting system on a timely basis to allow commission payouts to be done on time.

- Reconcile supplier commission payments in Trams, research all discrepancies with travel associates, respond to inquiries from internal and external parties.

- Facilitated seamless company transition through comprehensive Due Diligences and Knowledge transfer sessions

- Expertly managed entry of national invoices, ensuring accuracy and compliance

- Streamlined import processes and customs controls to optimize supply chain efficiency

- Oversaw employee expense reporting, enhancing financial accuracy and control

- Provided expert legal representation in court proceedings to ensure favorable outcomes

- Drafted compelling legal documents and pleadings to support case strategies

- Managed procedural workflows and deadlines to ensure compliance and efficiency

- Oversaw fee management and payments, optimizing financial operations

- Respond promptly to customer inquiries via phone, email or chat to ensure satisfaction

- Resolve customer issues efficiently by identifying problems and providing appropriate solutions

- Maintain detailed records of customer interactions, transactions and feedback for future reference

- Follow company policies and procedures to ensure consistent and compliant support

- Update customer account information accurately, and securely in database

- Follow up with customers to ensure their issues are fully resolved and satisfied