Victoria Lavandeira
Montevideo
Summary
Test Engineer with excellent technical communication skills, collaborative teamwork abilities and broad technical acumen across full SDLC. Familiar with scenario, functional and regression testing and UX in Windows and Linux environments.
Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Help Desk Representative
Tata Consultancy
03.2021 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative Assistant
NGS SEGUROS
04.2020 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Administrative Secretary
Marcos Gonzalez Kluss
05.2018 - 07.2019
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Alianza SA
09.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Tester Qa Manual - Educational Assessment, Testing, And Measurement
Coderhouse
Argentina08.2023
Skills
- Organizational Systems
- Product Selection
- Call Volume and Quality Metrics
- Oracle EnterpriseOne
- Troubleshooting and Resolution
- Project Management
- Testing Manual Interpretation
- Test Automation
- Diagnosis and Testing
- Solution Testing and Implementation
- Jira
Accomplishments
- OCTUBRE 2022 - COURSERA
- Testing de Software QA
- Junio 2023 - Actualidad
- Coder House
- Analista Testing con experienciaatención técnica a usuarios,incluyendo estimación,planificación de pruebas, diseñode casos y ejecución de pruebasfuncionales por medios manuales
- Conocimiento de lenguajes deconsulta de Base de Datos (SQL
- Server), Jira, Metodología Ágiles
- Scrum
- Teléfono: 093688409
- Correo: vlavandeira7@gmail.com
- Sitio web:www.linkedin.com/in/victoria-lavandeira-a64695139
- Dirección: Montevideo, Uruguay
- SERVICE HELP DESK - TATA CONSULTANCY
- Marzo 2021 - Agosto 2023
- Atención al usuario en ingles, tanto por teléfonocomo por chat, brindando soporte técnico de primernivel
- EJECUTIVA DE CUENTAS - NGS SEGUROS
- Agosto 2020- Diciembre 2020
- Atención telefonica a una cartera de clientes,brindando opciones de seguros de autos
- Brindarles a los posibles compradores las distintasopciones de seguros, buscando la opción que mas seadecue a ellos y completar la venta
- AUXILIAR ADMINISTRATIVO- MARCOS GONZALEZ
- KLUSS
- Mayo 2018- Julio 2019
- Auxiliar administrativa de un corredor de seguros,principalmente de vehículos
- Tareas básicas como ingresar seguros, contactarclientes, gestionar cotizaciones, cerrar ventas
- AUXILIAR ADMINISTRATIVA - ALIANZA S.A
- Septiembre 2016- Abril 2017
- Tareas básicas de administración, recepción de losalumnos al establecimiento, cobros de lamensualidad, llevar registro del mobiliario.
Certification
EXPERIENCIA LABORAL
CONTACTO
PERFIL
PROFESIONAL
CURSOS Y TALLERES
EDUCACIÓN
INGLES: NIVEL FIRST
SQL: AGOSTO 2023 -
COURSERA
JIRA: AGOSTO 2023 -
COURSERA
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Help Desk Representative
Tata Consultancy
03.2021 - 08.2023
Administrative Assistant
NGS SEGUROS
04.2020 - 11.2020
Administrative Secretary
Marcos Gonzalez Kluss
05.2018 - 07.2019
Receptionist
Alianza SA
09.2016 - 01.2017
Tester Qa Manual - Educational Assessment, Testing, And Measurement
Coderhouse
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