VICTORIA MARTINI
Prado, Montevideo
Summary
Professional and strong aptitude for providing exceptional customer service. Currently pursuing a programming degree at university, showcasing a commitment to both academic and professional growth. 1+ year of experience in delivering exceptional customer service within multinational environments, ensuring client satisfaction. Eager to leverage my technical expertise and interpersonal skills to contribute positively to team dynamics and organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service, Representative- Service Desk
TATA CONSULTANCY SERVICES (TCS)
05.2022 - Current
- Served customers by identifying and diagnosing IT complex issues, advising users on appropriate course of actions
- Focused on communication and problem-solving skills.
Customer Service Representative
EXPERIENCES, AMAZON-ALORICA
- 05.2022
- Served customers by providing advanced operational and technical support for network infrastructure and internal desktop systems software and hardware
- Responsible for troubleshooting and providing solutions.
Education
Liceo Militar General Artigas
Currently Studying - Programming Analyst
Universidad ORT
Skills
- Office Organization
- Retail Support
- Member Services
- Facility Supervision
- Strategic Business Initiatives
- Meeting Coordination and Support
- Social Perceptiveness
Certification
ENGLISH - ADVANCED
HTML course- COMPLETE
Microsoft Office apps- COMPLETE
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service, Representative- Service Desk
TATA CONSULTANCY SERVICES (TCS)
05.2022 - Current
Customer Service Representative
EXPERIENCES, AMAZON-ALORICA
- 05.2022
Liceo Militar General Artigas
Currently Studying - Programming Analyst
Universidad ORT
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