Yensy Yoan Guerrero Mejías

In this position I am responsible for the accurate and timely processing of payment orders received from clients.
Responsible for analyzing data related to financial transactions to identify trends, anomalies or potential problems.
I participate in the assessment to mitigate the risks associated with payment transactions, including fraud and money laundering, through detailed analysis of suspicious patterns and behaviors.
I monitor and manage the flow of payment transactions through the company's systems, ensuring the integrity and security of operations.
I participate in the investigation and resolution of payment-related discrepancies or issues, working closely with other internal teams and external vendors if necessary.
I help identify opportunities to improve the efficiency and effectiveness of payment processes, implementing innovative solutions where possible.
Exchange, provide support and assistance to customers in relation to their payment orders, resolving queries and providing guidance on company procedures and policies.
I collaborate in the implementation and maintenance of payment systems and related technologies, ensuring their correct functioning and security.
I actively participate in internal training programs to contribute to the professional development of the team

I have stood out for efficiently implementing and supervising daily operations, ensuring compliance with established objectives. Coordinating work teams to achieve synergy between different departments. Additionally, I have been responsible for the training and development of staff, guaranteeing a high level of performance and productivity in all areas of the company.

In this position, I was in charge of performing requirements analysis. I was also responsible for implementing improvements to existing systems and providing technical support to internal users. In addition, I participated in the preparation of technical documentation and in the training of personnel in the use of new tools.