Agustina Cola
Montevideo
Summary
Support Engineer with more than 4 years of experience across multiple Microsoft projects. This position requires a strong technical skills focused on problem-solving, combined with the ability to deliver an exceptional customer service experience.
Overview
5
5
years of professional experience
Work History
Windows Commercial Support Engineer
Tata Consultancy Services (TCS)
09.2023 - Current
- As a Windows Commercial Support Engineer, I assist Microsoft customers in troubleshooting issues within Remote Desktop Services and Azure Virtual Desktop environments.
- This role requires strong technical problem-solving skills, effective documentation and process management, collaborate with other teams, as well as clear and empathetic communication to ensure an excellent customer service experience.
Application Support Specialist
Tata Consultancy Services (TCS)
04.2021 - 08.2023
- As an Application Support Specialist, provided assistance to Microsoft customers in resolving technical issues related to Power Apps and Power Automate, with a particular emphasis on supporting developers and end users. The primary focus was on problem resolution, while also addressing inquiries and educating customers on best practices for using the applications and integrating them with other products.
Customer Service Agent
Gomifer S.A (Entain)
11.2019 - 03.2021
Education
Information Technology Analyst
ORT University
Montevideo, UruguayMaster of Science - Master in Latin American Interdisciplinary Studies
Universidade Federal Da Integração Latinoamericana
Foz Do Iguaçu, Brazil03-2019
Bachelor of Science - Bachelor of Geography
Universidade Federal Da Integração Latinoamericana
Foz Do Iguaçu, Brazil03-2016
Skills
- Problem-Solving
- Ticketing systems
- Troubleshooting and diagnostics
- Tracking and Documentation
- Collaborative Team Player
- Customer Communication and Empathy
Languages
Spanish
Native language
Portuguese
Proficient
C2
English
Upper intermediate
B2
Timeline
Windows Commercial Support Engineer
Tata Consultancy Services (TCS)
09.2023 - Current
Application Support Specialist
Tata Consultancy Services (TCS)
04.2021 - 08.2023
Customer Service Agent
Gomifer S.A (Entain)
11.2019 - 03.2021
Information Technology Analyst
ORT University
Master of Science - Master in Latin American Interdisciplinary Studies
Universidade Federal Da Integração Latinoamericana
Bachelor of Science - Bachelor of Geography
Universidade Federal Da Integração Latinoamericana
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