Lucas Talento Lozano
Lagomar
Summary
Graduate from the Escuela Superior de Informática with proficiency in various programming languages including Java, C++, Python, Dart, and Visual Basic.NET. Strong background in database management utilizing SQL. Expertise in project creation, management, and documentation, demonstrated by successful completion of an end-of-course project developing a ticket-selling application with seamless integration to a RedHat Server. Committed to continuous improvement and personal growth within the IT industry, eager to enhance skills and contribute to impactful projects.
Experienced technical support professional with robust background in troubleshooting and client assistance. Consistently enhances system functionality and resolves technical issues efficiently. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
3
3
years of professional experience
Work History
Windows Commercial Support Engineer
TCS
06.2024 - 11.2024
- Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
- Resolved complex customer issues, leading to increase in customer satisfaction.
Power Platform Support Engineer
TCS
11.2021 - 06.2024
- Knowledge of new technologies (Power Apps, Power Automate, PAD, AI Builder)
- Soft skills (Communication, flexibility, responsibility, teamwork)
- Implemented technical solutions to solve customer issues and provide an impeccable customer experience.
- Enhanced system performance for clients through proactive monitoring, troubleshooting of technical issues and technical advisory.
Education
Bachelor's Degree - Informatics
Escuela Superior De Informática
Buceo, Montevideo02-2020
Assistant - Logistics
Forge Foundation
11.2018
Skills
- Technical support
- Technical analysis
- Debugging skills
- Programming
- Ticketing systems
- Remote technical support
- Online chat support
- Collaborative team player
- Problem-solving
- Interpersonal skills
Personal Information
- Date of Birth: 12/20/00
- Gender: Male
- Nationality: Uruguayan
Languages
Spanish
Native language
English
Advanced
C1
Spanish
Proficient
C2
Courses completed
- Beginning C++ Programming - From Beginner to Beyond: https://www.udemy.com/course/beginning-c-plus-plus-programming/
- React - The Complete Guide (incl Hooks, React Router, Redux): https://www.udemy.com/course/react-the-complete-guide-incl-redux/
- Flutter & Dart - The Complete Guide [2022 Edition]: https://www.udemy.com/course/learn-flutter-dart-to-build-ios-android-apps/
- Python From Scratch & Selenium WebDriver QA Automation 2022: https://www.udemy.com/course/selenium-webdriver-and-python/
- The Python Mega Course: Build 10 Real World Applications: https://www.udemy.com/course/the-python-mega-course/
- 100 Days of Code: The Complete Python Pro Bootcamp for 2022: https://www.udemy.com/course/100-days-of-code/
- The Complete JavaScript Course 2022: From Zero to Expert: https://www.udemy.com/course/the-complete-javascript-course/
- The Complete 2022 Web Development Bootcamp: https://www.udemy.com/course/the-complete-web-development-bootcamp/
- Complete C# Masterclass: https://www.udemy.com/course/complete-csharp-masterclass/
- Complete guide to ASP.NET Core MVC (.NET 6): https://www.udemy.com/course/complete-aspnet-core-21-course/
Timeline
Windows Commercial Support Engineer
TCS
06.2024 - 11.2024
Power Platform Support Engineer
TCS
11.2021 - 06.2024
Assistant - Logistics
Forge Foundation
Bachelor's Degree - Informatics
Escuela Superior De Informática
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