Juan Rodrigo Illa
Montevideo,MO
Summary
Accomplished General Manager with a proven track record in Southern Agency Network (Christophersen Group) as PIL's agent in Uruguay, improving operational efficiency, remaining attentive and aligned with PIL HQ's requirements and objectives. Expert in leadership and business intelligence, demonstrated through strategic management of client relationships and implementation of cost saving measures. He has managed to keep PIL's image at the top in the local market over the years thanks to his strong negotiation skills, team management, problem solving and understanding of customer demands.
Overview
29
29
years of professional experience
Work History
General Manager
Southern Agency Network ( Christophersen Group )
05.2013 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Commercial Manager
JAS Forwarding Worldwide Uruguay
11.2010 - 05.2013
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
- Built relationships with customers and community to establish long-term business growth.
Commercial Manager
Ritel S.A.
03.1997 - 10.2010
- Operations and Equipment Control Assistant for different carriers (Maruba, Contship Containerlines, Di Gregorio Navegacao - personally acting also as external water clerk for Hamburg Süd vessels - March 1997 to January 2002).
- Commercial Assistant and Customer Service activities for different carriers (January 2002 to September 2004).
- Management and leadership of Commercial and Customer Service Departments (September 2004 to October 2010).
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
- Successful development of new services for "Maruba" in Uruguay (Asia and Northern Europe - which were added to the ECSA-WCSA and Mediterranean service) achieving an exponential growth in the volume of cargo handled year over year.
Documentation Executive / Operations Assistant
Clavemar S.A.
06.1995 - 02.1997
- Documentation, Customer Service and Operations activities for different carriers like "Sambalt", "Cinave" and "Pro Line".
Education
Proyect Management Professional (PMP)
Proyect Management Institute
Montevideo, Uruguay07-2025
Management Development Program / PDD
Universidad Católica Del Uruguay - Business School
Montevideo12-2022
Bachelor in Foreign Trade - International Commerce
Universidad De La Empresa
Montevideo, Uruguay12-1998
Skills
- Leadership and team building
- Efficient multi-tasker
- Business Intelligence
- Operational and Commercial Management
- Project Management
- Negotiation
- Problem solving
- Customer satisfaction
- Budgeting and cost control
Languages
Spanish
Native language
Portuguese
Advanced
C1
English
Advanced
C1
Timeline
General Manager
Southern Agency Network ( Christophersen Group )
05.2013 - Current
Commercial Manager
JAS Forwarding Worldwide Uruguay
11.2010 - 05.2013
Commercial Manager
Ritel S.A.
03.1997 - 10.2010
Documentation Executive / Operations Assistant
Clavemar S.A.
06.1995 - 02.1997
Proyect Management Professional (PMP)
Proyect Management Institute
Management Development Program / PDD
Universidad Católica Del Uruguay - Business School
Bachelor in Foreign Trade - International Commerce
Universidad De La Empresa
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